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RepCount
Troubleshooting
Missing data, sync problems, and things that aren’t working.
Articles: 7
- Troubleshooting in app purchase errorsSeveral things could go wrong with in-app purchases. Here are the most common errors and what you can do to resolve them. Also, of course, you can always reach out via the in-app s
- Why are my previous weights and reps missing?One of the great features of RepCount is that it remembers what you did last time and automatically uses those values as placeholders for the next session. If you are not seeing th
- No sound on the timer? Here is how to fix it.There are several reasons why you may not be getting a sound out of the timer. Here is how to fix it. On iOS: Make sure that the sound is on. This is the most common reason why the
- Why does the timer sound outside my headphones?Unfortunately, there is nothing that we can do to change this. This has been a "feature" of Android for a long long time. You are not alone in thinking this is strange. We agree! I
- Troubleshooting the iOS Live Activity/Lock Screen WidgetHaving trouble getting the Live Activity to show up? Here are some things that can help you out. Make sure you have an active workout The live activity is only shown for ongoing wo
- How do I reset weight unit?If you started the app without default weight unit, then picked the wrong one when configuring one, your old weights will be stored in the wrong weight unit. But don't worry, you c
- I keep getting error messages on sync. What is wrong?We know it's frustrating when your workouts won't sync. The good news? Your workout data is safely stored on your device. Once we get sync working again, everything will be there w